Serving Foreigners in Germany

Examples from our practice

  • Thanks to their outstanding reputation, a clinic attracts many patients from abroad. They want to make sure that they are comfortable during their stay, and that patients and personnel communicate successfully.
  • A tourism company wants to cater to international guests. They are not attracting as many as they would like. Intercultural soft skills - along the entire value chain in the visitor-host relationship - can make a decisive contribution to success.
  • A bank has products that are especially attractive to migrants. How can they promote long-term customer loyalty?

Organizations known for their excellence attract customers from abroad; many foreigners come to Germany to take advantage of their offers. You would like to give them the best possible service.

 

Integration of Foreigners working in Germany

  • A chain of hospitals depends on staff from different countries within and outside Europe - doctors as well as nurses.
  • Due to its outstanding medical successes, a clinic attracts many patients from other countries.
  • A bank wants to help to integrate refugees and provides internships and training programs.
  • An engineering company needs and recruits engineers and technicians from abroad.

In every case the migrants want to be integrated into work life in Germany, and their coworkers want to be prepared for working with them.

Working together with you, we design programs that are adapted to your organization. We conduct seminars and coach multipliers within your company.

Intercultural Integration in the public sector

An organization (trade school, educational institution, job center, volunteer group, city administration, etc.) works with refugees and asylum seekers, and experiences cultural differences continuously, some of which lead to negative attributions. What is self-evident for us, but not for the migrants? What do we have to explain? What do we have to change?

Case from our work

Recently there has been a steep rise in the proportion of immigrant children in a kindergarten. Their parents do not volunteer to help in the preparation of special events such as parties or excursions, and the children frequently do not take part in these events. The analysis showed that the role of parents in relationship to the school in their home countries was very different in terms of parental participation, and that the German school had been using communication paths that did not reach the parents.